• When should I arrive?

    We recommend arriving about 20 minutes before your allotted skating session, this gives you enough time to get your skates and store your belongings in our secure area.  Please note belongings are left entirely at owner's risk.

  • How long do skating sessions last?

    Each skating session lasts 45 minutes, this includes entry to both our large covered indoor rink, and our outside skate track. 

  • Is skate hire included in the ticket price?

    Yes, skates are included in the price of your ticket, and we stock from children size 7 to an adults size 15.

  • Is there a minimum age to skate?

    Unless you have booked a Tiny Tuesdays session, where there is no minimum age restriction, the minimum age allowed on the ice is four years of age and children aged under 12 have to be accompanied by an adult.  We advise parents to use their discretion on whether very young children will enjoy the experience. There are no refunds given if you or your child do not enjoy the skating experience.

  • What is the largest skate size you do?

    The largest skate size we do is a size 15!  We do not hold many size 15 skates so if you require this size please email us in advance so we can make sure they are available for your visit. 

  • Can I bring my own skates?

    Yes, figure skates and hockey skates are allowed, but we do reserve the right not to allow skates deemed to be unsafe.

  • Can I get a refund?

    Windsor On Ice has a no refund policy unless we are forced to close.  If you are unable to attend your session for whatever reason we will rearrange your booking to another date and time of your choosing.  

  • What do I do if the ice is wet?

    Our covered indoor rink does not usually get too wet, unless the weather is unseasonably warm. You should find that our covered indoor rink has an excellent skating surface for the majority of the time.

    The outdoor skate track is affected more by the weather, which can be quite interchangeable, with spells of heavy rain, unseasonably warm temperatures and strong winds resulting in the surface of the ice becoming wet. Wet ice is perfectly safe to skate on, but bear in mind that if you choose to go outside, you may get wet. We recommend you check the weather forecast on the day of your session and come prepared for all weather conditions, waterproof clothing is always best.

  • What should I wear?

    Whatever the weather, we recommend wearing suitable outdoor, waterproof clothing. It’s quite normal for there to be a degree of surface water on any real ice rink. For this reason, visitors should be aware that they may get wet - even if it isn’t raining.

  • Is there somewhere to leave bags and coats?

    Unfortunately we dont have cloakroom facilities at Windsor On Ice.  We can however store small items along with your shoes when you collect the skates.  Please note, we cannot be held responsible for any loss of items and you leave items entirely at your own risk.

  • Will sessions be cancelled in bad weather?

    Our covered indoor ice rink, outdoor skate track and attractions operate in all weather conditions, and we will only ever cancel sessions due to exceptional high winds. Please bring suitable outdoor clothing whatever the weather. Ice is, of course, made from water - rain or dry there is always a risk of getting wet. In the unlikely event that the Ice Rink must close, alternative skating sessions will be offered. We regret than no refunds can be given due to bad weather.

  • Can I book a skate aid?

    We have a limited supply of penguin, snowman, LED Polar bears and Toboggan 2 seater skate aids, which cost from £6.50 per session, these are available to book online and are also available to hire at the rink but due to limited supply advanced booking is highly recommended. Penguins can be used to help our smaller guests from toddlers to 1.2metres tall, whilst our snowmen can be hired for the taller skater.